Pharmacist Services at HealthLink BC

Pharmacists at HealthLink BC can answer your medication related questions during the evening hours when your local pharmacists may not be available.

When can I contact a pharmacist?

HealthLink BC pharmacists are available to residents of British Columbia every evening from 5pm to 9am Pacific Time.

How do I contact a pharmacist?

To speak with a HealthLink BC pharmacist call 8-1-1 (or 7-1-1 for the hearing impaired). When your call is answered, you will be connected with a health services navigator. The health services navigator may be able to answer your question or help you find the information you are looking for, or they may connect you with a pharmacist if you require more detailed information or need health advice.

Translation services are available in over 130 languages.

If you are unable to reach us by dialing 8-1-1 from your phone, please contact your telephone service provider to arrange access. In a few cases local telephone service provider may not be able to support 8-1-1 dialing. If this is the case for you, please access our service using our 10-digit number: 604-215-8110.

What services do HealthLinkBC pharmacists provide?

Our pharmacists can answer your medication related questions such as:

  • What are the common side effects of your medication?
  • How soon will the medication work?
  • What should you do if you miss a dose?
  • Can you take over-the-counter medications (including natural health products) with your prescription?
  • How should you store your mediation?
  • Is a medication safe to use while pregnant and or breastfeeding?
  • What should you do if you vomit a dose of your medication?

What other services does HealthLink BC provide?

Visit the following pages to learn more about our other service areas:

How do I get service in another language?

After dialing 8-1-1, you will be connected with an English speaking health services navigator. To get service in another language, simply state the language you are looking for (example say “Punjabi”), and an interpreter will join the call.

Translation services are available in over 130 languages.

Can you provide health information or advice by email?

We are unable to provide general health information or advice about symptoms by email. For general health information or symptom advice, please call us at 8-1-1 any time of the day or night.

Can I use an internet calling service provider to call HealthLink BC?

Yes. However, you cannot access 8-1-1 by dialing 8-1-1 on web-enabled telephone services such as Skype or Google Talk. Instead, please dial 604-215-8110.

Last Reviewed: December 2016

Is it an emergency?

If you or someone in your care has chest pains, difficulty breathing, or severe bleeding, it could be a life-threatening emergency. Call 9-1-1 or the local emergency number immediately.
If you are concerned about a possible poisoning or exposure to a toxic substance, call Poison Control now at 1-800-567-8911.

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