Contact Us

HealthLink BC is as close as your phone or the web any time of the day or night, every day of the year.

Call 8-1-1 toll-free in B.C.

You can speak with a health service navigator, who can also connect you with a:

  • Registered nurse any time, every day of the year
  • Registered dietitian from 9am to 5pm Pacific Time, Monday to Friday
  • Qualified exercise professional from 9am to 5pm Pacific Time, Monday to Friday
  • Pharmacist from 5pm to 9am Pacific Time every day of the year

Translation services are available in more than 130 languages.

For the deaf and hard of hearing

If you are deaf, hard of hearing or speech-impaired, you can call 8-1-1 using Video Relay Services (VRS) or Teletypewriter (TTY).

VRS provides the deaf, hard of hearing or speech-impaired with real time sign language interpretation by video. You can use VRS when making telephone calls using Internet and cell-phone based technologies. VRS is free to use for registered deaf, hard or hearing or speech-impaired Canadians who use sign language.

Visit the VRS website to sign up. Give VRS the number 604-215-5101 to call us.

Learn more about VRS:

British Columbians who are deaf and hearing impaired have always had access to HealthLinkBC 8-1-1 through a Teletypewriter (TTY) relay service by dialing 7-1-1. A TTY relay service call allows a person with a hearing or speech disability to reach a relay operator to facilitate a call with 8-1-1.

 

Please note that we are unable to provide general health information or advice about symptoms by email. For general health information or symptom advice, please call us at 8-1-1 any time of the day or night.

For questions and comments about our services, please contact us by email at healthlinkbc@gov.bc.ca or fill out our Feedback Form.

If you have a concern about the care you or someone you know has received, or feedback about a public health service or organization, visit our Other Important Contacts page for contact information.

Is it an emergency?

If you or someone in your care has chest pains, difficulty breathing, or severe bleeding, it could be a life-threatening emergency. Call 9-1-1 or the local emergency number immediately.
If you are concerned about a possible poisoning or exposure to a toxic substance, call Poison Control now at 1-800-567-8911.

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