Navigation Services at HealthLink BC

HealthLink BC’s health services navigators can provide you with health information, help you navigate the health care system and find health services across the province, or connect you with a registered nurse, registered dietitian, qualified exercise professional, or pharmacist.

When can I contact a health services navigator?

Our health services navigators are available to all residents of British Columbia any time of the day or night, any time of the year (24 hours a day, 7 days a week).

How do I contact a health services navigator?

To speak with a health services navigator call 8-1-1 (or 7-1-1 for the hearing impaired). Translation services are available in over 130 languages.

If you are unable to reach us by dialing 8-1-1 from your phone, please contact your telephone service provider to arrange access. In a few cases local telephone service provider may not be able to support 8-1-1 dialing. If this is the case for you, please access our service using our 10-digit number: 604-215-8110.

What services do health services navigators provide?

Our services are designed to help residents of British Columbia quickly and easily get answers to your health questions or to find health services across the province.

Ask Us Your Health Questions

Call 8-1-1 (or 7-1-1 for the hearing impaired) to get answers to your health questions such as: What are bed bugs? What vaccines are offered to students in grade 6? How is pinkeye spread?

If you have questions about your symptoms or need more detailed health advice we can transfer you to a registered nurse, registered dietitian, qualified exercise professional, or pharmacist. Translation services are available in over 130 languages.

Find Health Services

If you are looking for health services provided by the provincial government, provincial health authorities, and non-profit agencies, you can search the FIND Services and Resources Directory. You can search for walk-in clinics, emergency rooms, hospitals, mental health programs, home care programs, pharmacy services, laboratory services, and more. Search by keyword or try our guided search to narrow down your search results by category.​

If you need help finding what you are looking for, or don’t have access to a computer, call 8-1-1 and a health services navigator can help you with your search.

Get Assistance Navigating Our Website

Can’t find what you are looking for on HealthLinkBC.ca? Not a problem. Call 8-1-1 and a health services navigator can help you navigate our website to find what you are looking for. If you have an email address our team can send you a link to the resources we discussed.

What other services does HealthLink BC provide?

Visit the following pages to learn more about our other service areas:

How do I get service in another language?

After dialing 8-1-1, you will be connected with an English speaking health services navigator. To get service in another language, simply state the language you are looking for (example say “Punjabi”), and an interpreter will join the call.

Translation services are available in over 130 languages.

Can you provide health information or advice by email?

We are unable to provide general health information or advice about symptoms by email. For general health information or symptom advice, please call us at 8-1-1 any time of the day or night.

Can I use an internet calling service provider to call HealthLink BC?

Yes. However, you cannot access 8-1-1 by dialing 8-1-1 on web-enabled telephone services such as Skype or Google Talk. Instead, please dial 604-215-8110.

Last Reviewed: December 2016

Is it an emergency?

If you or someone in your care has chest pains, difficulty breathing, or severe bleeding, it could be a life-threatening emergency. Call 9-1-1 or the local emergency number immediately.
If you are concerned about a possible poisoning or exposure to a toxic substance, call Poison Control now at 1-800-567-8911.

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