8-1-1 is a free-of-charge provincial health information and advice phone line available in British Columbia. The 8-1-1 phone line is operated by HealthLink BC, which is part of the Ministry of Health. By calling 8-1-1, you can speak to a health services navigator, who can help you find health information and services; or connect you directly with a registered nurse, a registered dietitian or a pharmacist. Any one of these healthcare professionals will help you get the information you need to manage your health concerns, or those of your family.
Health Services Navigators
When you call 8-1-1 you will be connected with a health services navigator. They can provide you with health information, help you navigate the health care system and find health services across the province, or connect you with a registered nurse, registered dietitian, or pharmacist. Our navigators are available any time of the day or night, every day of the year.
Registered nurses at HealthLink BC can help you with non-emergency health concerns, to discuss symptoms and procedures, and to recommend whether you should see a health care provider in person. At any time of the day or night, every day of the year, you can call 8-1-1 to ask a registered nurse your health questions.
Registered dietitians at HealthLink BC can answer your healthy eating and nutrition questions. They also provide specialized services for pediatric, oncology, and allergy nutrition. To speak with a registered dietitian, call 8-1-1 from 9am to 5pm Monday to Friday, or you can Email a HealthLinkBC Dietitian.
Our dietitians from the Pediatric Nutrition Service work together with qualified exercise professionals from the Physical Activity Line (PAL) to provide the HealthLink BC Eating and Activity Program for Kids. For more information about the program, call 8-1-1 and ask for the HealthLink BC Eating and Activity Program for Kids.
Learn more about Dietitian Services at HealthLink BC.
You can call 8-1-1 to talk to a pharmacist about your medication questions. Our pharmacists are on call at 8-1-1 when your community pharmacist may be unavailable—every night from 5 pm to 9 am.
Qualified Exercise Professionals
Qualified exercise professionals from the Physical Activity Line (PAL) work together with our dietitians from the Pediatric Nutrition Service to provide the HealthLink BC Eating and Activity Program for Kids. Qualified exercise professionals can prescribe physical activity and provide exercise advice or guidance to individuals of all ages and abilities. They are also trained in effective delivery of lifestyle counselling via the telephone.
For more information about the program, call 8-1-1 and ask for the HealthLink BC Eating and Activity Program for Kids.
8-1-1 provides translation services on request in more than 130 languages. After dialing 8-1-1, you will be connected with an English speaking health services navigator. To get service in another language, simply state the language you are looking for (example say “Punjabi”), and an interpreter will join the call.
To find resources that have been translated into Chinese, Farsi, French, Korean, Punjabi, Spanish, or Vietnamese, visit Translated Resources.