Nursing Services at HealthLink BC

HealthLink BC’s nursing services provides non-emergency, confidential health education and advice.  We can help you check your symptoms, determine if you should seek further medical attention and provide education about your illness.  Whether you are looking for information on how to treat the flu or need advice about a new diagnosis or chronic illness, we can help.

When can I contact a registered nurse?

Registered nurses at HealthLink BC are available to residents of British Columbia any time of the day or night, every day of the year (24 hours a day, 7 days a week).

How do I contact a registered nurse?

To contact one of our registered nurses, call 8-1-1 (or 7-1-1 for the hearing impaired). When your call is answered, you will be connected with a health services navigator. The health services navigator may be able to answer your question or help you find the information you are looking for, or they may connect you with a registered nurse if you require more detailed information or need health advice.

Translation services are available in over 130 languages.

If you are unable to reach us by dialing 8-1-1 from your phone, please contact your telephone service provider to arrange access. In a few cases local telephone service provider may not be able to support 8-1-1 dialing. If this is the case for you, please access our service using our 10-digit number: 604-215-8110.

What services do HealthLink BC’s registered nurses provide?

Our registered nurses help residents of British Columbia get the non-emergency health information or advice you need.

Our services are designed to help you better manage your health and wellbeing. We have specialized knowledge and information about a variety of health related topics including palliative care, chronic illness, mental health, and overall health promotion and education.

If you have questions about your symptoms we can assess and identify if you need to seek further medical attention and provide you with home treatment options. If you have questions about your diagnosis, we can provide you with health education including self-management options.

What other services does HealthLink BC provide?

Visit the following pages to learn more about our other service areas:

How do I get service in another language?

After dialing 8-1-1, you will be connected with an English speaking health services navigator. To get service in another language, simply state the language you are looking for (example say “Punjabi”), and an interpreter will join the call.

Translation services are available in over 130 languages.

Can you provide health information or advice by email?

We are unable to provide general health information or advice about symptoms by email. For general health information or symptom advice, please call us at 8-1-1 any time of the day or night.

Can I use an internet calling service provider to call HealthLink BC?

Yes. However, you cannot access 8-1-1 by dialing 8-1-1 on web-enabled telephone services such as Skype or Google Talk. Instead, please dial 604-215-8110.

Last Reviewed: December 2016

Is it an emergency?

If you or someone in your care has chest pains, difficulty breathing, or severe bleeding, it could be a life-threatening emergency. Call 9-1-1 or the local emergency number immediately.
If you are concerned about a possible poisoning or exposure to a toxic substance, call Poison Control now at 1-800-567-8911.

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