Provincial and Territorial Helplines and Websites

Topic Overview

If you want to save this information but don't think it is safe to take it home, see if a trusted friend can keep it for you. Plan ahead. Know who you can call for help, and memorize the phone number.

Be careful online too. Your online activity may be seen by others. Do not use your personal computer or device to read about this topic. Use a safe computer such as one at work, a friend's house, or a library.

This topic provides phone numbers and web addresses by province for:

  • Child abuse, elder abuse, and domestic violence resources.
  • Sexual assault (rape).
  • Suicide prevention.
  • Mental health information.
  • Drug and alcohol use problems.
  • Other health information.

Your local provincial health information line provides confidential help with:

  • Answering your health questions.
  • Assessing your symptoms.
  • Finding crisis support.
  • Finding information about resources in your community.

Many of the resources below have toll-free phone numbers and provide help 24 hours a day, 7 days a week in multiple languages. In an emergency, call 911.

Canada-wide resources

  • Visit the Canadian Association for Suicide Prevention's webpage at http://suicideprevention.ca/need-help to find a suicide prevention crisis centre phone number or website in your province.
  • Kids and teens can visit http://org.kidshelpphone.ca or call 1-800-668-6868.
  • 211 is a free service that provides referrals for community, government, and social services. Dial 211 or visit the 211 webpage at http://211.ca for more information and availability.

Alberta

  • Provincial Health Information Line. Health Link. Visit www.albertahealthservices.ca/assets/healthinfo/link/index.html or call 811.
  • Alberta Human Services: Find Supports and Services. Visit one of the websites below or visit www.humanservices.alberta.ca/abuse-bullying/15666.html or call one of the numbers.
    • Family Violence Info Line. Chat online at www.humanservices.alberta.ca/abuse-bullying/15666.html or call 310-1818.
    • Child Abuse Hotline. Visit www.humanservices.alberta.ca/abuse-bullying/14841.html or call 1-800-387-5437.
    • Bullying: Get Help. Chat online at www.humanservices.alberta.ca/abuse-bullying/bullying-get-help.html or call 1-888-456-2323.
  • Alberta Elder Abuse Awareness Council. Visit www.albertaelderabuse.ca or call 310-1818.
  • Sexual Assault Services in Alberta. Visit https://aasas.ca/get-help for more information.
  • Mental Health Helpline. Call 1-877-303-2642.
  • Addiction Services Helpline. Call 1-866-332-2322.

British Columbia

    • Provincial Health Information Line. HealthLinkBC: Call 8-1-1 or visit www.healthlinkbc.ca.
    • VictimLink BC. Call 1-800-563-0808 or visit www2.gov.bc.ca/gov/content/justice/criminal-justice/victims-of-crime/victimlinkbc.
    • Child Abuse Prevention Website: Helpline. Call 310-1234 or visit www.safekidsbc.ca/helpline.htm.
    • BC Mental Health and Substance Use Services. Call 310-6789 (310 Mental Health) or visit www.bcmhsus.ca.
    • Crisis Intervention and Suicide Prevention Centre of British Columbia. Call 1-800-784-2433 (1-800-Suicide) or visit http://crisiscentre.bc.ca.
    • Here to Help. Visit www.heretohelp.bc.ca.
    • Kids Help Phone. Call 1-800-668-6868 or visit www.kidshelpphone.ca/Teens/Home.aspx.

New Brunswick

  • Provincial Health Information Line. Tele-Care: Visit www2.gnb.ca/content/gnb/en/departments/health/Tele-Care.html or call 811.
  • Emergency Social Services. Visit http://www2.gnb.ca/content/gnb/en/departments/social_development/about_us/emergency_socialservices.html to find the number for the office nearest you or call 1-800-442-9799.
  • Adult Protection. Visit http://www2.gnb.ca/content/gnb/en/services/services_renderer.9335.Adult_Protection.html for more information.
  • Fredericton Sexual Assault Centre. Visit http://fsacc.ca/en or call (506) 454-0437.
  • Suicide Prevention CHIMO Helpline. Visit http://www2.gnb.ca/content/gnb/en/departments/health/Suicide_Prevention.html or call 1-800-667-5005.

Ontario

  • Provincial Health Information Line. Telehealth Ontario: Visit www.ontario.ca/page/get-medical-advice-telehealth-ontario or call 1-866-797-0000.
  • Assaulted Women's Helpline. Visit www.awhl.org or call 1-866-863-0511.
  • Elder Abuse Ontario. Visit www.elderabuseontario.com or call 1-866-299-1011.
  • Distress and Crisis Ontario: Member Centres. Visit www.dcontario.org/centres.html to find the phone number for a crisis line in your calling area.
  • Drug and Alcohol Helpline. Call 1-800-565-8603.
  • Mental Health Helpline. Call 1-866-531-2600.

Quebec

  • Provincial Health Information Line. Info-Sante. Visit www.santemonteregie.qc.ca/portail/services/info-sante.en.html or call 811.
  • Domestic Violence. Go to http://domesticviolence.gouv.qc.ca for more information.
  • La Ligne Aide Abus Aînés (Elder Mistreatment Helpline). Visit www.aideabusaines.ca/en or call 1-888-489-2287.
  • Batshaw Youth and Family Centres Foundation. Call Youth Protection Services at (514) 935-6196 or visit www.batshaw.qc.ca/en/need-help/report for more information.
  • Drugs: Help and Referral. Visit www.drogue-aidereference.qc.ca/www/index.php or call 1-800-265-2626.
  • Preventing Suicide. Visit http://sante.gouv.qc.ca/en/conseils-et-prevention/prevenir-le-suicide or call 1-866-277-3553.
  • Mental Health. Visit http://sante.gouv.qc.ca/en/problemes-de-sante/sante-mentale to learn more.

Saskatchewan

  • Provincial Health Information Line. HealthLine. Visit www.saskatchewan.ca/residents/health/accessing-health-care-services/healthline or call 811.
  • Victims of Crime and Abuse. Go to www.saskatchewan.ca/residents/justice-crime-and-the-law/victims-of-crime-and-abuse for a list of community-based organizations and their contact information.
  • Child Abuse and Neglect. Go to www.saskatchewan.ca/residents/justice-crime-and-the-law/child-protection/child-abuse-and-neglect for a list of local child protection offices and their contact information.
  • Age Friendly Saskatchewan Senior Neglect and Abuse Awareness. Go to www.agefriendlysk.ca/index.php?page=senior-abuse to learn more.
  • Mental Health and Addiction Services. Go to www.saskatchewan.ca/residents/health/accessing-health-care-services/mental-health-and-addictions-support-services for a list of local mental health and addictions services.

Yukon

    • Territorial Health Information Line. HealthLine: Call 8-1-1 or visit www.hss.gov.yk.ca/811.php. If you are calling from a satellite phone, you can dial (604) 215-4700 to reach the Health Services Navigator at HealthLink BC.
    • Family and Children's Services. Call 1-800-661-0408, ext. 3002, or visit www.hss.gov.yk.ca/family_children.php.
    • VictimLink. Call 1-800-563-0808. Or visit the Department of Justice "Need Help? Phone Directory" at www.justice.gov.yk.ca/prog/cor/vs/phonedir.html.
    • Alcohol and Drug Services. Call 1-855-667-5777 or visit http://hss.gov.yk.ca/ads.php.

Other provinces and territories

Check your local phone book or provincial or territorial website.

Credits

Adaptation Date: 7/24/2020

Adapted By: HealthLink BC

Adaptation Reviewed By: HealthLink BC

Is it an emergency?

If you or someone in your care has chest pains, difficulty breathing, or severe bleeding, it could be a life-threatening emergency. Call 9-1-1 or the local emergency number immediately.
If you are concerned about a possible poisoning or exposure to a toxic substance, call Poison Control now at 1-800-567-8911.

Thanks to our partners and endorsers: