The Western Community Primary Care Network (PCN) team is working with clinics in your community to help you find a family doctor or nurse practitioner. To support this work, we have launched a community-wide registry called the Health Connect Registry.
You can register if you, your family, or a person in your care lives within one of these communities: Colwood, Langford/Highland, Esquimalt/View Royal, Metchosin, Sooke and Juan de Fuca Coast.
Once registered, you will be contacted directly when a primary care provider is available.
Access to the Health Connect Registry is only available to communities where a PCN is set up. If you live in the Saanich Peninsula area, please visit the Saanich Peninsula community page to learn more about the registry in your region. If you live in other areas of Greater Victoria, the Health Connect Registry for your neighbourhood is not currently available but will be coming soon.
In the meantime, if you are not sure what to do or need health advice now, please call 8-1-1. If you need to see a doctor, there are clinics in the area who offer walk-in services and an After-hours urgent care clinic for urgent primary care needs. You can find these using Medi-Map.
About Primary Care Networks and the Health Connect Registry
PCNs are community-based networks of health care professionals and clinics who plan and deliver all day-to-day health care needs of a community. Within these networks, teams of providers work together. This way, patients will receive better care, by the right person, at the right time, closer to home.
PCNs are part of the Province's Primary and Community Care Strategy to make sure you have faster and better access to the everyday health care services. It will take some time for PCNs to become fully operational. The Province plans to have PCNs established in 70 percent of B.C. communities over the next three years.
The Health Connect Registry is part of this strategy. The Health Connect Registry works with active PCNs to help patients find a regular family doctor or nurse practitioner, because we know that having a regular provider leads to better health for you and your family.
Update Your Information
Keeping information on the Health Connect Registry up to date is important. This will help us connect you to a family doctor or nurse practitioner. If you need to update information on the Health Connect Registry for yourself, your family or person in your care, please contact HealthLink BC by dialing 8-1-1, or for the deaf and hard of hearing, dialing 7-1-1.
A HealthLink BC health service navigator will ask you for the Client ID you received when you registered and your personal health number. If you are updating information on behalf of your family or a person in your care, you will require their Client ID and personal health number to make an update.
Information on the Health Connect Registry can only be updated by phone at this time.
Health Services and Support
While you are waiting to be connected with a family doctor or nurse practitioner, please consider the following for accessing health services and support.
Call HealthLink BC
HealthLink BC provides free health information and advice any time of the day or night. Call us toll-free at 8-1-1 in B.C., or for the deaf and hard of hearing, call 7-1-1. A health service navigator will help you find the information you are looking for or transfer you to a registered nurse, registered dietitian, licensed pharmacist or qualified exercise professional. Our navigators can also help you find a health service in your community such as a walk-in clinic or urgent primary care centre. Translation services are available in over 130 languages.
Visit your local walk-in clinic
You are welcome to visit a walk-in clinic. Walk-in clinic doctors can diagnose, manage illnesses, prescribe medication, order medical tests and make referrals to specialists. Please visit our HealthLinkBC Directory to find a clinic close to where you live.
Find health services and support in your community
Search our HealthLinkBC Directory to find health services in B.C. We list all publicly-funded health, mental health and addiction treatment programs. If you need help finding a health service, call HealthLink BC at 8-1-1 and speak with one of our health service navigators.
Last updated: August 4, 2021