Health Connect Registry, Nanaimo
We acknowledge with gratitude that we live on the traditional unceded territories of the Snuneymuxw and Snaw-Naw-As First Nations.
The Health Connect Registry is a new, central registry for people who are looking for a family physician or nurse practitioner (primary care providers). If you, your family, or a person in your care live in the Nanaimo area, you can register with the Health Connect Registry.
Access to a family physician or nurse practitioner in Nanaimo will be limited by the number of providers accepting patients. The registry will help to coordinate your connection to a family physician or nurse practitioner when one becomes available. It will also help us to understand how many people do not have a provider and inform current primary care planning.
Once registered and when a family physician or nurse practitioner is available, you will be contacted directly.
While local efforts to attract new family physicians and nurse practitioners are underway, we are currently experiencing a shortage in Nanaimo. At this time, we cannot provide an estimated wait time.
We would like to thank you for your patience while you wait to be attached. In the interim, we suggest that you connect with the community services below that best support your needs.
Emergency or Immediate Care
If you have a medical emergency, call 9-1-1 or go to your closest emergency department.
- Nanaimo Regional General Hospital (NRGH): 250-755-7691; 1200 Dufferin Crescent, Nanaimo, BC V9S 2B7
- BC Poison Control: 1-800-567-8911
You can check waiting times on MediMap.
Please note: it is recommended that you call before attending, as some walk in clinics may not be open for in-person visits due to Covid-19.
- Nanaimo has an Urgent and Primary Care Centre located in the Medical Arts Clinic that provides walk-in appointments Monday to Friday (8 am to 9 pm) and weekends and holidays (9 am to 6 pm): #103 – 650 Terminal Avenue, Nanaimo, BC V9R 5E2
Other Urgent Supports
- Vancouver Island crisis line: 1-888-494-3888 (available 24 hours); provides a supportive listening ear for people in emotional distress and connection to emergency mental health services when needed.
- Kids Help Phone: 1-800-668-6868 (available 24 hours); e-mental health service offering free, confidential support to young people in English and French.
- KUU-US Aboriginal crisis line: 1-800-588-8717 (available 24 hours); a resource for suicide prevention for Indigenous People living on Vancouver Island.
- Metis Crisis Line:1-833-638-4722 (available 24 hours); a resource for immediate crisis intervention for Metis people, but also a variety of other issues like relationship troubles, depression and anxiety, financial issues, and bullying and peer pressure support.
- First Nations Health Authority Virtual Doctor of the Day:1-855-344-3800 (toll-free); 7 days/week, 8:30 am to 4:30 pm; provides virtual appointments for Aboriginal Patients.
Mental Health & Substance Use Resources
- Nanaimo Walk-in Crisis Counselling Clinic: offers single session counselling (crisis focused) for all ages. Located in Brooks Landing Mall at #203-2000 Island Highway, Nanaimo, BC V9S 5W3. Clinic hours: Monday to Friday, 10 am to 7 pm (last session at 6:15 pm). Call 250-739-5710 for more information.
- Nanaimo Walk-in Mental Health and Substance Use: offers group sessions for substance use and/or mental health, treatment referrals for substance use, and limited 1:1 brief therapy. Located at 3151 Barons Road, Nanaimo, BC V9T 5W5. Hours: Mondays, 8:30 am - 11:00 am & Wednesdays, 1:00 pm - 3:30 pm. Call 250-739-5880 for more information.
- First Nations & Inuit Hope for Wellness Counselling Services:1-855-242-3310 (available 24 hours); offers immediate mental health counselling and crisis intervention to all Indigenous peoples across Canada.
- Nanaimo Mental Health & Substance Use Services Resource Sheet
Other Healthcare Resources and Supports
- Prescription Refills: Pharmacists can help you with an emergency prescription. Please visit the HealthLink BC Directory to find a pharmacy nearby.
- Call 8-1-1 (available 24 hours): Speak to a health service navigator who can help you find health information and services, or connect you directly with a registered nurse, a registered dietitian, a qualified exercise professional, or a pharmacist.
- Gender-Affirming Health and Wellness:1-866-999-1514 (toll-free); health navigation team that works alongside service providers and community contacts from across the province to help people find trans health care and support as close to home as possible.
Local Sexual Health, Pregnancy, Maternity, and Early Childhood Resources
- Nanaimo Options for Sexual Health: 250-753-9511
- Crossroads Pregnancy Centre: 250-716-1633
- Unplanned Pregnancy Option Line: 1-800-712-4357
- Nanaimo Maternity Docs
- Lexitor Family & Maternity Care: 250-753-6646
- Sage Community Midwives: 250-754-7636
- Old City Midwives: 250-741-1294
- Early Childhood Resources
Health and Social Services Directories
- HealthLink BC Services Directory
- Help Seeker website
- Nanaimo Fetch: Website with information for programs and resources in the Nanaimo region, including health services, mental health/counselling supports, substance use and addictions, children, youth, and families supports, and more.
About Primary Care Networks and the Health Connect Registry
PCNs (Primary Care Networks) are community-based networks of health care professionals and clinics who plan and deliver all day-to-day health care needs of a community. Within these networks, teams of providers work together. This way, patients receive better care, by the right person, at the right time, closer to home.
PCNs are part of the Province's Primary and Community Care Strategy to make sure you have faster and better access to the everyday health care services.
The Health Connect Registry is part of this strategy. The registry works with active PCNs who have the infrastructure in place, to help patients find a regular family doctor or nurse practitioner, because we know that having a regular provider leads to better health for you and your family.
Update Your Information
Keeping information on the Health Connect Registry up to date is important. This will help us connect you to a family doctor or nurse practitioner. If you need to update information on the Health Connect Registry for yourself, your family or person in your care, please contact HealthLink BC by dialing 8-1-1, or for the deaf and hard of hearing, dialing 7-1-1.
A HealthLink BC health service navigator will ask you for the Client ID you received when you registered and your personal health number. If you are updating information on behalf of your family or a person in your care, you will require their Client ID and personal health number to make an update.
Information on the Health Connect Registry can only be updated by phone at this time.
Last updated: October 21, 2022
The content and resources included on this webpage have been jointly created and curated by the Nanaimo Primary Care Network and HealthLink BC.