Content Map Terms

Contact us

You can contact HealthLink BC 24 hours a day, 7 days a week to get health information and advice. 

Contact us by phone

You can reach us toll-free at 8-1-1

You will speak with a health service navigator, who can also connect you with a:

  • Registered nurse: 7 days a week, 24 hours a day
  • Registered dietitian: Monday to Friday, 9:00 am to 5:00 pm PST
  • Qualified exercise professional: Monday to Friday, 9:00 am to 5:00 pm PST
  • Pharmacist: 7 days a week, 5:00 pm to 9:00 am PST

You can also register to get a family doctor or nurse practitioner in British Columbia online or by contacting 8-1-1.

Translation services

Support is available in more than 130 languages.

After dialing 8-1-1, you will be connected with an English-speaking health service navigator. To get service in another language, state the language you need support in (for example, say “Punjabi”). An interpreter who speaks that language will join the call to assist you. 

Deaf and hard of hearing

People who are deaf and hard of hearing can contact 8-1-1 using Video Relay Services (VRS), or Teletypewriter (TTY).

Video Relay Services (VRS) sign language interpretation is free for people who are deaf, hard of hearing or speech impaired. Sign up with VRS and have them call 604-215-5101.

Call 7-1-1 to access the Teletypewriter (TTY) relay service. A TTY call allows a person with a hearing or speech disability to reach a relay operator to facilitate a call with 8-1-1.

Web-enabled phone services

If you want to contact 8-1-1 using a web-enabled telephone service like Skype or Google Talk, or if your service provider doesn’t support calling 8-1-1, please dial 604-215-8110.

Contact us by email

If you have general questions or comments about our services, you can reach us at healthlinkbc@gov.bc.ca. You can also fill out the feedback form.

Please note that we can’t provide personal health information or advice by email.

If you have a concern about the care you or someone you know has received, or feedback about a public health service or organization, find information on who to contact.