Pharmacists at HealthLink BC can answer your medication related questions during the evening hours when your local pharmacists may not be available.

When can I contact a pharmacist?

HealthLink BC pharmacists are available to residents of British Columbia every evening from 5pm to 9am Pacific Time.

How do I contact a pharmacist?

To speak with a HealthLink BC pharmacist call 8-1-1 (or 7-1-1 for the deaf and hard of hearing). When your call is answered, you will be connected with a health service navigator. The health service navigator may be able to answer your question or help you find the information you are looking for, or they may connect you with a pharmacist if you require more detailed information or need health advice.

Translation services are available in over 130 languages.

If you are unable to reach us by dialing 8-1-1 from your phone, please contact your telephone service provider to arrange access. In a few cases local telephone service provider may not be able to support 8-1-1 dialing. If this is the case for you, please access our service using our 10-digit number: 604-215-8110.

What services do HealthLinkBC pharmacists provide?

Our pharmacists can answer your medication related questions such as:

• What are the common side effects of your medication?
• How soon will the medication work?
• What should you do if you miss a dose?
• Can you take over-the-counter medications (including natural health products) with your prescription?
• How should you store your medication?
• Is a medication safe to use while pregnant and or breastfeeding?
• What should you do if you vomit a dose of your medication?

What other services does HealthLink BC provide?

Visit the following pages to learn more about our other service areas:

• Nursing Services
• Navigation Services
• Dietitian Services
• Physical Activity Services

How do I get service in another language?

After dialing 8-1-1, you will be connected with an English speaking health service navigator. To get service in another language, simply state the language you are looking for (example say “Punjabi”), and an interpreter will join the call.

Translation services are available in over 130 languages.

Can you provide health information or advice by email?

We are unable to provide general health information or advice about symptoms by email. For general health information or symptom advice, please call us at 8-1-1 any time of the day or night.

Can I use an internet calling service provider to call HealthLink BC?

Yes. However, you cannot access 8-1-1 by dialing 8-1-1 on web-enabled telephone services such as Skype or Google Talk. Instead, please dial 604-215-8110.

Last Reviewed: November 2017