The Health Connect Registry is a new region-wide patient registry in Kootenay Boundary for people who are looking for a physician or nurse practitioner. You can register with the Health Connect Registry in Kootenay Boundary if you, your family, or a person in your care lives in or near one of the communities of Castlegar, Christina Lake, Crawford Bay, Fruitvale, Grand Forks, Greenwood, Kaslo, Midway, Naksup, Nelson, New Denver, Rock Creek, Rossland, Salmo or Trail.
The Health Connect Registry is the most efficient way to find a family doctor or nurse practitioner in the region. Once registered, you will be added to the list in chronological order and contacted directly when a primary care provider is available. We ask you to please be patient, as it may take some time to be connected with a doctor or nurse practitioner.
Please refrain from contacting clinics directly to inquire about waitlists. Clinics are experiencing a very high call volume and do not have the capacity to respond to these requests. For fairness and efficiency, clinics are transitioning away from individual clinic waitlists to the centralized Health Connect Registry and will refer anyone calling to self-register with the Health Connect Registry.
Update Your Information
Keeping information on the Health Connect Registry up to date is important. This will help us connect you to a family doctor or nurse practitioner. If you need to update information on the Health Connect Registry for yourself, your family or person in your care, please contact HealthLink BC by dialing 8-1-1, or for the deaf and hard of hearing, dialing 7-1-1.
A HealthLink BC health service navigator will ask you for the Client ID you received when you registered and your personal health number. If you are updating information on behalf of your family or a person in your care, you will require their Client ID and personal health number to make an update.
Information on the Health Connect Registry can only be updated by phone at this time.
Emergency or Immediate Care
If you have a medical emergency, call 9-1-1 or go to your closest emergency department.
For immediate care, Kootenay Boundary has an Urgent Primary Care Centre in Castlegar, open 8 a.m. – 8 p.m., 7 days a week: 709 - 10th Street, (250) 365-7711.
Other urgent supports:
- Suicide crisis: 1-800-SUICIDE (1 800 784-2433)
- Mental health issue: 310-6789 (24 hours)
- KUU-US Aboriginal crisis line: 1-800-588-8717 (24 hours)
- FNHA Doctor of the Day for Aboriginal Patients at 1-855-344-3800
Other resources to help with your care
If you do not have a family physician or nurse practitioner, one or more of the resources below may be helpful to you:
About Primary Care Networks and the Health Connect Registry
PCNs are community-based networks of health care professionals and clinics who plan and deliver all day-to-day health care needs of a community. Within these networks, teams of providers work together. This way, patients receive better care, by the right person, at the right time, closer to home.
PCNs are part of the Province's Primary and Community Care Strategy to make sure you have faster and better access to the everyday health care services.
The Health Connect Registry is part of this strategy. The registry works with active PCNs who have the infrastructure in place, to help patients find a regular family doctor or nurse practitioner, because we know that having a regular provider leads to better health for you and your family.
Health Services and Support
While you are waiting to be connected with a family doctor or nurse practitioner, please consider the following for accessing health services and support.
Call HealthLink BC
HealthLink BC provides free health information and advice any time of the day or night. Call us toll-free at 8-1-1 in B.C., or for the deaf and hard of hearing, call 7-1-1. A health service navigator will help you find the information you are looking for or transfer you to a registered nurse, registered dietitian, licensed pharmacist or qualified exercise professional. Our navigators can also help you find a health service in your community such as a walk-in clinic or urgent primary care centre. Translation services are available in over 130 languages.
Visit your local walk-in clinic
You are welcome to visit a walk-in clinic. Walk-in clinic doctors can diagnose, manage illnesses, prescribe medication, order medical tests and make referrals to specialists. Please visit our HealthLinkBC Directory to find a clinic close to where you live.
Find health services and support in your community
Search our HealthLinkBC Directory to find health services in B.C. We list all publicly-funded health, mental health and addiction treatment programs. If you need help finding a health service, call HealthLink BC at 8-1-1 and speak with one of our health service navigators.
Last updated: December 02, 2022
The content and resources included on this webpage have been jointly created and curated by the Kootenay Boundary Primary Care Network and HealthLink BC.