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Health Connect Registry, Comox Valley

The Comox Valley Primary Care Network (PCN) team is working with clinics in your community to help you find a family doctor or nurse practitioner. By registering in the Health Connect Registry, you are asking for our help in connecting you with a doctor or nurse practitioner. Registration also helps us to understand how many people do not have a provider. 

You can register with the Health Connect Registry if you, your family, or a person in your care lives in one of the following Comox Valley communities: Courtenay, Comox, Cumberland, Comox Valley Regional District, Denman Island, or Hornby Island.

If you have already referred or self-referred to the Comox Valley Division of Family Practice’s Central Referral Mechanism (CRM), you do not need to register again. You will not lose your place in line and will be contacted in the order the referrals were received. Priority is given to those with significant health issues and concerns.

Register Now

Once registered, you will be contacted by the Comox Valley Administrator when a primary care provider is available. Please note, access to a family doctor or nurse practitioner is limited by the number of providers accepting patients. It may take several weeks or longer to be connected with a doctor or nurse practitioner.

Note: If you have complex health needs (e.g. cancer, pregnancy, etc.) let us know once you are registered by emailing crm.comoxvalley@divisionsbc.ca. Please provide your name only. Do not include medical details. The Comox Valley Administrator will contact you for the additional medical information.

In the meantime, if you need to see a doctor, there are two clinics in the area who offer walk-in services and an After-Hours Urgent Care Clinic for urgent primary care needs. The First Nations Doctor of the Day program is another option for Indigenous members of our community. Visit the Pathways Medical Care Directory to find current listings.

About Primary Care Networks and the Health Connect Registry

PCNs are community-based networks of health care professionals and clinics who plan and deliver all day-to-day health care needs of a community. Within these networks, teams of providers work together. This way, patients will receive better care, by the right person, at the right time, closer to home.

PCNs are part of the Province's Primary and Community Care Strategy to make sure you have faster and better access to the everyday health care services. It will take some time for PCNs to become fully operational. The Province plans to have PCNs established in 70 percent of B.C. communities over the next three years.

The Health Connect Registry is part of this strategy. The Health Connect Registry works with active PCNs to help patients find a regular family doctor or nurse practitioner, because we know that having a regular provider leads to better health for you and your family.

Update Your Information

Keeping information on the Health Connect Registry up to date is important. This will help us connect you to a family doctor or nurse practitioner. If you need to update information on the Health Connect Registry for yourself, your family or person in your care, please contact HealthLink BC by dialing 8-1-1, or for the deaf and hard of hearing, dialing 7-1-1.

A HealthLink BC health service navigator will ask you for the Client ID you received when you registered and your personal health number. If you are updating information on behalf of your family or a person in your care, you will require their Client ID and personal health number to make an update.

Information on the Health Connect Registry can only be updated by phone at this time.

Health Services and Support

While you are waiting to be connected with a family doctor or nurse practitioner, please consider the following for accessing health services and support.

Call HealthLink BC

HealthLink BC provides free health information and advice any time of the day or night. Call us toll-free at 8-1-1 in B.C., or for the deaf and hard of hearing, call 7-1-1. A health service navigator will help you find the information you are looking for or transfer you to a registered nurse, registered dietitian, licensed pharmacist or qualified exercise professional. Our navigators can also help you find a health service in your community such as a walk-in clinic or urgent primary care centre. Translation services are available in over 130 languages.

Visit your local walk-in clinic

You are welcome to visit a walk-in clinic. Walk-in clinic doctors can diagnose, manage illnesses, prescribe medication, order medical tests and make referrals to specialists. Please visit our HealthLinkBC Directory to find a clinic close to where you live.

Find health services and support in your community

Search our HealthLinkBC Directory to find health services in B.C. We list all publicly-funded health, mental health and addiction treatment programs. If you need help finding a health service, call HealthLink BC at 8-1-1 and speak with one of our health service navigators.

Last updated: July 9, 2021