Provides an accessible, visible and transparent point of contact for patients, residents, family members and or their representatives to share feedback, compliments or concerns about quality of care within Vancouver Coastal Health.
Individuals that bring care complaints to the PCQO can expect that their complaint will be formally registered and that the office will work to with them to identify a reasonable resolution to their concerns.
Individuals that bring care complaints to the PCQO can expect that their complaint will be formally registered and that the office will work to with them to identify a reasonable resolution to their concerns.
Agency
855 West 12th Avenue, Vancouver, BC V5Z 1M9
Vancouver General Hospital - Leon Judah Blackmore Pavilion
Toll Free:
Fax:
Application process
Compliments or complaints can be addressed to the person who provided the service, or to the manager of the service area. If a complaint remains unresolved after discussing the issue with the service area, contact the Patient Care Quality Office for assistance.
Hours
Mon
08:30 - 16:30
Tue
08:30 - 16:30
Wed
08:30 - 16:30
Thu
08:30 - 16:30
Fri
08:30 - 16:30
Hours Note
Closed statutory holidays
Languages
English, Farsi, French, German, Punjabi
Languages Note
Brochures available in Traditional and Simplified Chinese
Service delivery
In person
Coverage area
Bella Coola, North Vancouver, Richmond, Vancouver, West Vancouver, Powell River, Squamish, Sechelt
Wheelchair accessible
Yes
