Provides an accessible, visible and transparent point of contact for patients, residents, family members and or their representatives to share feedback, compliments or concerns about quality of care within the Interior Health Authority.
Individuals that bring care complaints to the PCQO can expect that their complaint will be formally registered and that the office will work to with them to identify a reasonable resolution to their concerns.
Individuals that bring care complaints to the PCQO can expect that their complaint will be formally registered and that the office will work to with them to identify a reasonable resolution to their concerns.
Agency
505 Doyle Avenue, Kelowna, BC V1Y 0C5
Kelowna Community Health & Services Centre
Toll Free:
Fax:
Application process
Compliments or complaints can be addressed to the person who provided the service, or to the manager of the service area. If a complaint remains unresolved after discussing the issue with the service area, contact the Patient Care Quality Office for assistance.
Hours
Mon
08:30 - 16:30
Tue
08:30 - 16:30
Wed
08:30 - 16:30
Thu
08:30 - 16:30
Fri
08:30 - 16:30
Hours Note
Closed statutory holidays
Languages
English
Service delivery
In person
Coverage area
100 Mile House, Williams Lake, Castlegar, Kaslo, Nakusp, Nelson, Salmo, Kelowna, Golden, Revelstoke, Salmon Arm, Cranbrook, Invermere, Grand Forks, Trail, Armstrong, Vernon, Penticton, Clearwater, Kamloops, Merritt
Serves the Interior Health region of BC
Wheelchair accessible
Yes
