Frequently Asked Questions

Turn Location Services on for the BC Health Service Locator app in your devices Settings

How do I ensure the app can give me the best location results?

Ensure your iPhone, iPod or iPad has Location Services turned on for the BC Health Service Locator App. To do this, tap Settings from your home screen, then Location Services, scroll down to BC Health Service Locator, and ensure the switch is turned to ON. Using Wi-Fi will provide the best GPS accuracy. To enable Wi-Fi, tap Settings from your home screen, then Wi-Fi, and ensure the switch is turned to ON. For more information on improving GPS accuracy on an iPhone, iPod or iPad read more in Understanding Location Services by Apple.

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What's the Synchronized Notice for?

Why do I get a synchronization notice?

The app checks for new or updated health service location information every time you open it. If there is any new information, it automatically downloads the content and notifies you that the app's information has been synchronized. Tap 'Done' to dismiss the notice.

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Check for updates

Can the app's health service information be updated manually?

To manually check for updates to the health service information, tap on 'About HealthLinkBC' on the bottom of the main menu, scroll to the bottom of the screen and tap 'Check for updates'. This will result in the health service information updating the app.

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What is the Navigation button (arrow at the bottom left of app) for?

What is the Navigation button (arrow at the bottom left corner of the Map and List screens) used for?

The Navigation button brings the map back to your current location so you can see health service locations closest to you. If locations closest to you are not shown, tap on the Navigation button to move the app to your current location. If you are unable to see the results for your current location, ensure that Location Services is turned on in your device and enabled for the BC Health Service Locator App. To do this see the instructions above.

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When to use the Map and List buttons

When should I use the Map and List buttons?

You can switch between Map and List view when viewing locations closest to you, or when using the search function. If there are no locations close to your current location while viewing the map, you may find the List view more convenient. The List view allows you to sort results by distance or in alphabetical order. If the results are sorted by distance, the service closest to you will be first on the list. If the results are sorted by name, it will show you the results in alphabetical order. Tap on the Gear button at the lower right corner of the screen to reveal the sorting options.

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How view only particular types of health service locations

How can I view only specific types of health service locations?

Tap on Services in the top right hand corner of the map or list view screens, to reveal the list of services. Tap each service type to check or un-check it. The services with a check will be included in the next search results. Any time you would like to change the types of services listed in the results, just repeat the process of checking or un-checking the services you would like to see.

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How to find results in alternative locations

How do I find results in alternative locations?

What if I want to use the app to find a service for another city but it is only finding services where I am located?

The app automatically searches for results near your current location. To find a health service in a different location, use the search bar in the top of the map. Enter the name of the city or town you would like to search and then tap Search. The app will show results from the city or town you entered. Read the answer to "How does the search work?" for more tips on how to narrow down your search.

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How to find results in alternative locations

How does the search work?

The search bar in the top of the map can help you narrow down your search to find the service you are looking for.

This search bar will allow you to narrow your search to the location, service, or service details you are looking for. There are many categories of information you can enter to search:

  • City or town
  • Organization name
  • Service name
  • Service description
  • Phone number
  • Languages spoken
  • Street number
  • Street type
  • Street name

 

Example 1: Enter the name of a city or town into the search bar and then tap Search. Your search results will provide you with services in the city or town you entered.

Example 2: Enter a preferred language (such as French) into the search bar and then tap Search. Your search results will provide you with services offered in the language you entered.

The search bar can be used from both the Map view and the List view. In the List view your results will automatically be sorted by distance, so the service closest to you will be first on the list. If you would like to sort your results alphabetically by name, click on the Gear button at the lower right corner of the screen to reveal the sorting options.

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How to find results in alternative locations

Why do I get multiple search categories in the results of my search?

The search is based on keyword and does not search each information category separately. If you enter a search term such as "Nelson" into the search bar you may get results for the city of Nelson, streets named Nelson, as well as any organization and service names or descriptions that include the word Nelson.

To further drill down, you can then either use the Map view which will allow you to see services across the map, or the List view which will allow you to easily scroll through services sorted by distance or alphabetically.

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Why does it take a while for the Health Alerts to load?

Why does it take a few seconds for the Latest Health Alerts to load?

When you tap Latest Health Alerts, the app is opening the HealthLink BC Health Alerts website page in the app. This can take a few seconds. The Health Alerts and other HealthLink BC resources can also be found by visiting the HealthLink BC website directly at www.healthlinkbc.ca using your internet browser.

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Why does it take a while for the Health Alerts to load?

Where is the Poison Control contact information in the app?

On the home screen, tap the Is this an Emergency for contact information for 9-1-1 and Poison Control.

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Is this app only available for Apple iOS iPhone, iPod and iPad Devices?

At this time the app can be used on the iPhone, iPod and iPad and is available only through the Canadian iTunes App Store. The Province of B.C. is currently exploring additional mobile platforms for the app.

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The App will not work on my iOS Device. What iOS device does it work on?

The App will work with devices that are using a version of IOS newer than 4.2.1. This includes the iPhone 3GS or newer. The iPhone 3G and the iPod Touch 2G are not supported in the new version of the App.

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Why did the map feature on the BC Health Service Locator App change when I upgraded to iOS 6?

For iOS 6 and beyond, Apple has introduced their own mapping solution and will no longer be using Google Maps. Google Maps is still available for users who have not upgraded to iOS 6.

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Why does the map on the BC Health Service Locator App look different than the map on the HealthLinkBC.ca website for the same service?

The map used by the App for iOS 6 and beyond uses Apple Maps and the map used by the HealthLinkBC Services and Resources directory is Google Maps. While there may be differences in the look of the maps, the service and location information that populates the maps is identical.

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Why can I only see one type of health service or pin colour (example: blue walk-in clinics pins)?

Likely a filter is applied to the Services. Tap on Services in the top right hand corner of the map or list view screens, to reveal the list of services. The services with a check are what are included in your search results. Any time you would like to change the types of services listed in the results, just tap each service type to check or un-check it.

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Didn't find the answer to your question?

Visit the Support page or contact HealthLink BC for support if you have questions about the app.

Is it an emergency?

If you or someone in your care has chest pains, difficulty breathing, or severe bleeding, it could be a life-threatening emergency. Call 9-1-1 or the local emergency number immediately.
If you are concerned about a possible poisoning or exposure to a toxic substance, call Poison Control now at 1-800-567-8911.

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