The 8-1-1 service in British Columbia is a health information phone line operated by HealthLink BC, which is a part of the Ministry of Health. By calling 8-1-1 you can speak to a health services representative, who can connect you with a registered nurse, registered dietitian, or a pharmacist. They will help you get the information you need to manage your health concerns or those of your family.
At any hour of the day or night, you can call 8-1-1 to ask a registered nurse your health questions. Our nurses are available 24/7 to help you with non-emergency health concerns, to discuss symptoms and procedures and recommend whether you should see a health care provider in person.
You can call 8-1-1 to talk to a pharmacist about your medication questions. Our pharmacists are on call at 8-1-1 when your community pharmacist may be unavailable - every night from 5 pm to 9 am.
Registered dietitians are available to answer your healthy eating and nutrition questions by phone at 8-1-1, or you can Email a HealthLinkBC Dietitian. Our dietitians are available from 8am to 8pm, Monday to Thursday, and 8am to 5pm on Friday.
Health Services Representatives
When you call 8-1-1, you will speak to a health services representative who will direct your call to the HealthLink BC service that fits your needs. Our health services representatives can also help you find your way in the B.C. health care system. Whether you are looking for the closest walk-in clinic, travel clinic, or want to know where to take your child for immunizations, the Health Navigation Services team at HealthLink BC will direct you to the services you need, closest to where you live.
The 8-1-1 service provides translation services on request in more than 130 languages.