8-1-1 is a free-of-charge provincial health information and advice phone line available in British Columbia. The 8-1-1 phone line is operated by HealthLink BC, which is part of the Ministry of Health. By calling 8-1-1, you can speak to a health services representative, who can help you find health information and services; or connect you directly with a registered nurse, a registered dietitian or a pharmacist. Any one of these healthcare professionals will help you get the information you need to manage your health concerns, or those of your family.
At any time of the day or night, every day of the year, you can call 8-1-1 to ask a registered nurse your health questions. Our nurses are available to help you with non-emergency health concerns, to discuss symptoms and procedures and recommend whether you should see a health care provider in person.
You can call 8-1-1 to talk to a pharmacist about your medication questions. Our pharmacists are on call at 8-1-1 when your community pharmacist may be unavailable - every night from 5 pm to 9 am.
Registered dietitians are available to answer your healthy eating and nutrition questions by phone at 8-1-1, or you can Email a HealthLinkBC Dietitian. Our dietitians are available from 9am to 5pm Monday to Friday.
Our dietitians from the Pediatric Nutrition Service work together with qualified exercise professionals from the Physical Activity Line (PAL) to provide the HealthLink BC Eating and Activity Program for Kids. For more information about the program, call 8-1-1 and press option 3 for the HealthLink BC Eating and Activity Program for Kids.
Qualified Exercise Professionals
Qualified exercise professionals from the Physical Activity Line work together with our dietitians from the Pediatric Nutrition Service to provide the HealthLink BC Eating and Activity Program for Kids. Qualified exercise professionals can prescribe physical activity and provide exercise advice or guidance to individuals of all ages and abilities. They are also trained in effective delivery of lifestyle counselling via the telephone.
For more information about the program, call 8-1-1 and press option 3 for the HealthLink BC Eating and Activity Program for Kids.
Health Services Representatives
When you call 8-1-1, you will speak to a health services representative who will direct your call to the HealthLink BC service that fits your needs. Our health services representatives can also help you find your way in the B.C. health care system. Whether you are looking for the closest walk-in clinic, travel clinic, or want to know where to take your child for immunizations, the Navigation Services team at HealthLink BC will direct you to the services you need, closest to where you live.
Our health services representative can also answer your questions about the B.C. Smoking Cessation Program, and register you for Nicotine Replacement Therapy (NRT). For more information, call 8-1-1 or visit our B.C. Smoking Cessation program web page.
8-1-1 provides translation services on request in more than 130 languages.